Frequently Asked Questions

What areas to you service?+

We have worked on event productions nationwide, but our primary service area is the San Francisco Bay Area and Northern California, including Napa wine country and Tahoe.

Do you deliver or do I have to pick up the rental equipment?+

In addition to will-call, we offer delivery and pickup for rental orders over $1,500. Delivery fees are based on distance from our warehouse in Richmond, CA.

How can I pay for my rental?+

Rental and Security deposits may be paid by check, wire transfer, or card (Visa, American Express, & MasterCard are accepted).

Are the rental and security deposit due before the delivery?+

Yes, both rental and security deposit must be paid in full in order to confirm reservations.

What if I have damaged or missing equipment?+

The lessee is responsible for all equipment from the time of delivery to the time of return. Our insurance policy does not cover equipment that is out on rental. Will call orders must be picked up using proper transport materials required. Please make sure that equipment is secure and protected. We charge for any missing or damaged equipment on contract.

How long can the equipment be kept?+

All rates are for a 24 hour period, however, equipment may be delivered a day before the rental day and picked up a day after. Special rates are available for long-term rentals.

Do you set up and breakdown the equipment?+

No, the rental rates do not include the set up or breakdown of your items. Tables and chairs should be knocked down and stacked ready for pick up. If this service is desired, please advise your sales associate prior to delivery and an additional charge will be added to your quote. (*Exception: tents, dance floor and stages DO include set up).

Do I have to wash the equipment before pickup?+

All chargers, glassware and flatware must be rinsed free of food and repackaged in their delivery containers. Linens should be free of debris and dried to prevent staining and mildew. Food service equipment must also be free of food and reasonably clean. An additional charge will be applied if items do not meet the above conditions.

How far in advance must I reserve my rental equipment?+

It is recommended to reserve your equipment as soon as possible to ensure availability and to avoid rush charges. Equipment availability varies by season and day of week.